I went ahead and e-mailed the company Pretzilla to inform them of the mold, mind you it was the Saturday of memorial day weekend. I wasn't expecting a reply until at least Tuesday, but to my surprise, I was contacted back the following morning. The company was very proactive in fixing the problem and offered to replace my product right away. I was told that the buns don't do well in the warmer months because they are 100% organic, but they would freeze well. I was very please at Pretzilla's customer service and the honesty they had shown with me.
Pretzilla soft pretzel buns out but we had a big cook-out to plan for, so the first thing we did was pop those packages in the deep freezer. Actually that was the second thing we did, the first was to check out the fun box they came in. When we were ready for them, we pulled them out of the freezer to defrost for a few hours then right before dinner, we popped them in the oven for 5 mins at 325 degrees. PERFECT! They were definitely worth the wait. They tasted just like a pretzel and the texture was much better then a regular old bun. My favorite thing about them was the fact that they weren't loaded up with salt like pretzels usually are. I also love the fact that they are 100% organic but still taste great! My least favorite thing about them is that you can't buy them everywhere. You can however, buy them online or at select organic food markets. I'm hoping that I can talk our local market into stocking them, though.
Between the excellent customer service and great tasting product, I'd have to say that it was a great experience and I am sure glad to have found this company. I would definitely recommend Pretzilla Pretzel Buns to everyone I know but I would make sure to let them know that if they aren't going to eat them right away, they should probably be stored in the freezer until it was time for use.
Here's a little info about the company: Since 1923, Miller Baking Company of Milwaukee, Wisconsin, has been hand-crafting old world recipes. So it's only fitting we've taken a 12th-century invention -the pretzel- and turned it into the most delicious bun of our time. They're available in burger buns, sausage buns and mini buns.
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